Support

admin@cafehop.app

To get a useful answer first time, include which app you’re using (Cafe Hop, Cafe Hop Manager or Cafe Hop Scout), the phone number or email on the account, the café if it’s about one, and a screenshot if something looks wrong. Don’t send us your password, we never need it.

The café didn’t give me my discount

Tell us the café and roughly when. The discount is applied by the café’s own staff at the till, so the first fix is usually asking them to run it again while you’re standing there. If a café keeps refusing, we want to know, that’s a problem for us too.

My Beans didn’t land

Beans arrive when a visit is logged at the café, which can lag the moment you pay. Give it a few minutes, then email us the café and the time and we’ll look at the record and top you up if it misfired.

I want to delete my account

In the Cafe Hop app: Settings → Delete account. On the web: Settings → Your data → Delete my account. It happens immediately and it can’t be undone, the Privacy Policy spells out exactly what goes.

If you’re on a café team or you’re a scout, email us instead. Those accounts are attached to a café’s sales records and tax obligations, so they need a handover rather than a delete button.

I want a copy of my data

The web app’s Settings page has Download my data, which gives you a JSON file of everything under your account. Or ask us and we’ll send it within 30 days.

Notifications are annoying me

Settings → Notificationsin the app turns push off. Your phone’s own settings work too, and the app notices.

I can’t log in

Check the phone number or email is the one you signed up with. If you’re a café owner who was invited by a scout, your login was set up by invitation, so ask us to resend the invite rather than trying to reset a password that was never created.

Email admin@cafehop.appwith your café’s name and we’ll route you to whoever handles onboarding, menus, the till software or settlements. There’s more about how it works for cafés if you’re still deciding.

• Something wrong on your public profile, hours, photos, menu, address, send us the correction and we’ll push it.
• Trouble with the till, a bill, a VAT invoice or a report, tell us the invoice or order number and what you expected to see.
• Need a staff member added, removed or locked out today, email us and we’ll do it, then show you where to do it yourself.

Questions about a café you enrolled, a draft that’s stuck, or what you’re owed go to the same inbox. Put your scout handle in the email. The scouts page covers how the arrangement works.

Found a vulnerability? Email admin@cafehop.appwith enough detail to reproduce it and please don’t test against other people’s accounts. We’ll acknowledge it and keep you posted on the fix.

Privacy requests, a copy of your data, a correction, a deletion, go to the same place. See the Privacy Policy for what we hold and the Terms of Service for the rules.